FAQ

Are the prices displayed on the website inclusive of taxes?
The prices displayed on the website are inclusive of all taxes
What are the modes of payment that you accept?
Mode of Payment shall entirely depend on your convenience. You can choose to pay online through credit cards, debit cards or internet banking. We take very strict measures to ensure a fair and secure online transaction. However, if a customer does not feel comfortable transacting online, he or she can choose to pay through Cash on Delivery (Kerala State Only).
Is there any minimum value of order required to shop at www.familyhealthok.com ?
Happy Shopping!!! There is no minimum order policy while shopping at www.familyhealthok.com
How will I know that my order has been confirmed?
On prepaid orders, a notification will be sent to your email address along with the order reference number. For Cash on Delivery orders, the same will be confirmed through a phone call by our customer care executive after you have placed the order.
Do I get a bill for my shopping?
Yes, you will be provided with a bill when your order is delivered to your address.
What are the shipping charges?
For COD Orders (Kerala State Only)
  • If your order value is below Rs 450, you will be charged Rs 100 extra (Rs 50 Shipping + Rs 50 COD collection fees).
  • If your order value is in between Rs 451-Rs 1000, Rs 50 will be charged against COD collection fees.
  • If your order value is above Rs 1000, no shipping charges will be charged on your order.
For Prepaid Orders
  • If your order value is below Rs 450, Rs 50 will be charged against shipping charges.
  • If your order value is above Rs 450, no shipping charges will be charged on your orders.
How can I obtain free shipping?
We offer free shipping on prepaid orders for Rs 450 and above, and COD orders worth Rs 1000 and above.
How will I be informed about order details, tracking status, estimated delivery time and payment information?
When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation with the following information:
  • Items purchased
  • Payment information
  • Tracking number
  • Estimated delivery time*
*Since we deliver the products through various courier partners or India Post, estimated delivery time may vary depending on their delivery schedule.
How do you ship your orders?
We ship orders through a number of courier partners or India Post according to delivery location.
How can I track my order?
You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your "Tracking Number/ AWB No." and a link to the company tracking site to track your consignment.
What if I am not available at home, when the product is delivered?
Please make sure someone is available at the shipping address or you have authorized someone to receive the product by tendering the exact amount on your behalf.
How long will it take for the product to reach me?
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location. Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Speed Post. In such cases, delivery duration may vary from 7-10 days. Delivery time may also vary according your delivery location. Orders placed from North East India requires minimum 10-12 business days for delivery. In case the product is delivered through India Post based on your zip code, it may take 15-20 days for delivery. We would highly appreciate your cooperation in such cases.
What should I do when I get messages on the webpage like Payment error / Transaction failure or if payment gets declined?
Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or some required fields are not entered correctly. Please reach our Customer Support team for any queries.
Can I get a refund if I return a product after purchase?
We do not entertain refunds or accept returns unless there is a manufacturing defect in our product.
How to get in touch with our Customer Support Team ?
Please feel free to call us at +91 4842203133 or write to us at info@familyhealthok.com